Returns Policy

Last updated: 23 September 2026

This policy sets out when you can return something to Cassaro Beauty. It does not take away any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Your cooling-off right

Because you buy from us online without seeing the product in person, you may cancel your order within 7 days of receiving it and return the goods for a refund, without giving a reason. The goods must be unused and in their original sealed packaging. You pay the cost of returning them, and we refund the purchase price within 30 days of receiving the return.

Damaged, faulty or wrong items

If something arrives damaged, faulty, or is not what you ordered, tell us within 7 days and we will collect it at our cost and replace it or refund you in full, whichever you prefer. Send a photograph on WhatsApp if you can — it usually settles the matter immediately.

What we cannot take back

For hygiene and safety reasons we cannot accept the return of skincare or cosmetic products once they have been opened, unsealed or used, unless the product is faulty. This is permitted under section 20(2) of the Consumer Protection Act.

A product that does not suit your skin is not in itself a fault. Skincare affects people differently, which is why we recommend patch testing. Talk to us anyway — we would rather help you find something that works than lose you as a customer.

How to return something

1. Message us on WhatsApp at +27 69 063 4793 with your order reference and a short description of the problem.
2. We confirm whether the item qualifies and how to send it back.
3. Once we receive and inspect it, we refund you to the account you paid from, or send a replacement.

Refunds

Refunds go back to the bank account the payment came from. We do not refund in cash or to a different account. Original delivery charges are refunded where the return is our fault.