Home / Shipping Policy
Last updated: 23 September 2026
We deliver across South Africa. Tell us your suburb and city when you order and we will confirm whether a courier reaches you and what it costs.
Delivery is quoted per order, because the cost depends on your address and the size of the parcel. You will always be told the delivery cost on WhatsApp before you pay anything. Nothing is added after you have paid.
Orders are dispatched once payment reflects in our account, which is usually the same or the next business day for an EFT. From dispatch, main-centre deliveries typically arrive within 2 to 4 business days and outlying areas within 3 to 7. These are the courier's estimates rather than guarantees.
Every order gets a reference in the form CAS-000000. Keep it: you can look it up on our Track Your Order page, and quoting it on WhatsApp is the fastest way for us to find you. Where the courier provides a tracking number, we pass it on.
If your parcel has not arrived in the expected window, message us on WhatsApp at +27 69 063 4793 with your reference and we will chase the courier. If a parcel is lost in transit we will replace the order or refund you in full.
Please open your parcel and check the contents on the day it arrives. If anything is missing, damaged or not what you ordered, tell us within 7 days so we can put it right — see our Returns Policy.
